This Privacy Policy describes how SIBELSHOP (referred to as “we,” “us,” or “our”) collects, uses, and discloses Personal Information when visitors access or make purchases through our Site.

Contact

For inquiries, more information about our privacy practices, or to file a complaint, please reach us through our info@sibelshop.com form.

Collecting Personal Information

When visiting our Site, we collect device information and data necessary for order processing. We may gather additional information when customer support is sought. This Privacy Policy refers to any identifiable individual information as “Personal Information.”

Device Information

• Purpose: to optimize site display and analyze usage for site enhancement.
• Source: collected automatically using cookies, log files, web beacons, or pixels.
• Disclosure: shared with our processor, Shopify.
• Collected Personal Information: web browser version, IP address, time zone, cookies, site/product views, search terms, and site interaction details.

Order Information

• Purpose: to fulfill orders, process payments, handle shipping, and communicate with customers.
• Source: provided by customers during order placement.
• Disclosure: shared with our processor, Shopify, and other vendors facilitating sales, payments, and shipping.
• Collected Personal Information: name, billing/shipping addresses, payment details, email, and phone number.

Customer Support Information

• • Purpose: to offer customer support.
  • Source: obtained from customers.
  • Disclosure: shared with customer support service providers.
  • Collected Personal Information: 
  • Basic Identifiers:
  • • Name
    • Email address
    • Phone number
  • Shipping and Billing Information:
  • • Shipping address
    • Billing address
  • Payment Information:
  • • Credit card details or other payment methods (e.g., PayPal, Apple Pay)
  • Account Information (if applicable):
  • • Username
    • Password (encrypted or hashed)
  • Order Details:
  • • Order history
    • Purchase preferences
  • Communication Data:
  • • Customer service inquiries
    • Chat logs or communication history

Minors

Our Site isn’t intended for individuals under the age of 18. We don’t knowingly collect Personal Information from minors. Parents or guardians concerned about their child's information can request deletion by contacting us at info@sibelshop.com.

Sharing Personal Information

We share Personal Information with service providers to facilitate services and fulfill contracts. For instance:

• Shopify powers our store. You can review Shopify’s Privacy Policy here.
• We may disclose Personal Information to comply with legal requests or protect our rights.

Behavioral Advertising

We use Personal Information for targeted ads or marketing communications, including:

• Instagram
• TikTok
• Facebook
• Snapchat
• Email
• SMS

Using Personal Information

We use Personal Information to provide services, such as product sales, payment processing, order fulfillment, and updates about products/services.

GDPR

If you are an EEA resident, your Personal Information is processed based on lawful bases mentioned in GDPR.

Retention

We retain your Personal Information unless requested for erasure.

Cookies

We use various cookies to enhance site browsing experience and services offered. For details, refer to Shopify's list here.

Do Not Track

We don’t alter data collection practices based on “Do Not Track” signals.

Changes

This Privacy Policy may be updated due to changes in practices or operational/legal reasons.

Complaints

If unsatisfied with our response, you can lodge a complaint with the relevant data protection authority.

Last updated: 4/17/2024